Terms & conditions

Agreement to our legal terms

We are SIA "Zen IS" ('Company', 'we', 'us', or 'our'), a company registered in Latvia at Skanstes iela 54A, Rīga, LV-1013, Latvia. Our registration number is 42103107097. Our VAT number is LV42103107097.

We operate the website https://zenis.digital (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

You can contact us by phone at +371 26 489 042, email at info@zenis.lv, or by mail to Skanstes 54A, Rīga, LV-1013, Latvia.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and SIA "Zen IS", concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Termsfrom time to time. We will alert you about any changes by updating the'Last updated'date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

General provisions and definitions
Acceptance and scope of the Terms
Purpose of the Website and nature of the information
Right to use the Website
Intellectual property
Prohibited activities
Information submitted by the User
Third party resources
Personal data and cookies
Website operation changes and corrections
Disclaimer of warranties
Limitation of liability
Indemnification
Restriction of access
Governing law and dispute resolution
Changes to the Terms
Electronic communications
Miscellaneous
Contact us

1. General provisions and definitions

1.1. These Website Terms of Use (the Terms) are issued by SIA "Zen IS", registration number 42103107097, VAT number LV42103107097, registered office at Skanstes iela 54A, Riga, LV-1013, Latvia (the Company).

1.2. The following definitions apply in these Terms:

"Website" means the website operated by the Company at https://zenis.digital, including its sections and available functionality;

"User" means any natural or legal person who visits or uses the Website, including a person acting on behalf of a legal entity;

"Content" means the texts, images, design, graphics, videos, software elements, databases, trade marks and other materials published on the Website;

"Services" means the professional services offered by the Company and described on the Website.

1.3. Words in the singular include the plural and vice versa where the context permits. Section headings are included for convenience and do not affect the interpretation of the Terms.

2. Acceptance and scope of the Terms

2.1. By visiting or using the Website, the User confirms that the User has read and understood the Terms and agrees to be bound by them. If the User does not agree to the Terms, the User must stop using the Website.

2.2. Where the User acts on behalf of a legal entity, the User represents that the User has authority to bind that legal entity to the Terms.

2.3. Separate written agreements, proposals, statements of work or other specific terms may apply to individual Services, projects or forms of cooperation. If there is a conflict concerning a particular Service, the document agreed individually by the parties takes precedence.

2.4. The Terms do not restrict any right of the User that cannot lawfully be waived under applicable law.

3. Purpose of the Website and nature of the information

3.1. The Website provides general information about the Company, its expertise, experience and Services, and enables Users to contact the Company.

3.2. Unless expressly stated otherwise, information published on the Website is not a binding offer, professional advice or a guarantee of any particular outcome. The scope, timetable, fees and other terms of any engagement are agreed separately by the parties.

3.3. The Company seeks to keep the information accurate and up to date, but the Website may contain technical, editorial or other inaccuracies. Before making a material decision, the User should ask the Company to confirm the relevant information.

4. Right to use the Website

4.1. The Website may be used only for lawful purposes and in accordance with its intended functionality.

4.2. The Company grants the User a limited, non-exclusive, non-transferable and revocable right to access the Website and view its Content for personal purposes or internal professional use.

4.3. The User may save or print individual extracts of the Content for information purposes, provided that all copyright and proprietary notices are retained. This permission does not include commercial reuse of the Content.

4.4. The User represents that the User has the legal capacity required to comply with the Terms. A minor may use the Website only to the extent permitted by applicable law and under the supervision of a legal representative.

5. Intellectual property

5.1. The Website, the Content and the related intellectual property rights belong to the Company or its licensors. These rights are protected by the laws of Latvia, the European Union and other applicable laws.

5.2. Without the Company's prior written consent, the Content may not be reproduced, republished, distributed, sold, licensed, translated, modified, displayed publicly, incorporated into another product or otherwise used outside the scope permitted in section 4.

5.3. The Company's name, logos and other identifiers may not be used in a manner that creates a misleading impression of cooperation with, endorsement by or affiliation with the Company.

5.4. Questions about the use of Content or requests for permission may be sent to info@zenis.lv.

6. Prohibited activities

6.1. When using the Website, the User must not:

breach applicable law, third party rights or these Terms
attempt to gain unauthorised access to the Website, servers, databases, accounts or security systems;
introduce, transmit or distribute malware, harmful code, spam or other material capable of disrupting the Website;
circumvent, disable, test or otherwise interfere with security, authentication or access-control measures without the Company's written permission;
use bots, data-mining tools, automated request systems or other means to extract Content or data systematically, except for ordinary indexing by public search engines;
place an unreasonable load on the Website infrastructure or interfere with another User's access;
impersonate another person, knowingly provide false information or use the Website for fraudulent purposes;
remove or conceal any copyright, trade mark or other proprietary notice;
use the Website or Content to develop a substantially similar commercial solution where doing so infringes the Company's intellectual property rights.6

6.2. Security research or vulnerability testing is permitted only with the Company's prior written authorisation and within the scope approved by the Company.

7. Information submitted by the User

7.1. The User may send information to the Company through a contact form, by email or through another channel identified on the Website. The User is responsible for ensuring that the information submitted is accurate, lawful and does not infringe third party rights.

7.2. By submitting information, the User authorises the Company to receive, store, copy and otherwise process it only to the extent necessary to assess the request, provide a response, organise potential cooperation and comply with legal obligations.

7.3. Ownership of submitted information does not transfer automatically to the Company. However, the Company may use ideas or feedback submitted without a confidentiality notice and outside an effective confidentiality agreement to improve its Services and operations, without being obliged to pay compensation.

7.4. The User should not submit passwords, payment card details, special categories of personal data, trade secrets or other sensitive information through a publicly available form unless the Company has specifically identified a secure channel for that purpose.

8. Third party resources

8.1. The Website may contain links to third party websites, services or materials. These links are provided for the User's convenience and do not in themselves mean that the Company endorses the relevant third party, its views or its offering.

8.2. The Company does not control the content, availability, security or personal data practices of third party resources. Before using them, the User should review the relevant third party terms and privacy information.

8.3. Transactions or communications between the User and a third party take place solely between those persons. The Company is not responsible for them unless applicable law provides otherwise.

9. Personal data and cookies

9.1. Information about the processing of personal data is provided in the Company's Privacy Policy at https://zenis.digital/privacy-policy. The Privacy Policy applies together with these Terms.

9.2. The Website may use cookies, which are small files stored on the User's device by the browser. Cookies may be session cookies, which are normally deleted after the browser is closed, or persistent cookies, which remain on the device for a specified period or until deleted.

9.3. Strictly necessary cookies support the technical operation and security of the Website and enable the basic functions requested by the User. Functionality cookies may remember choices made by the User, such as language or other settings.

9.4. Where applicable law requires consent for cookies that are not strictly necessary, the Company uses those cookies only after obtaining the User's consent. The User may manage choices through the Website's cookie tool, where available, and through the browser settings.

9.5. Blocking or deleting cookies may affect the operation of certain Website functions. Further information about the cookies used, their purposes, retention periods and available choices, where applicable, is provided in the Website's cookie notice or Privacy Policy.

9.6. The Company does not use cookies to store passwords, complete payment card details or special categories of personal data directly within the cookie files.

10. Website operation changes and corrections

10.1. The Company may change the Content, functionality or structure of the Website, or suspend all or part of the Website temporarily or permanently.

10.2. The Website may be affected by maintenance, updates, disruptions to third party services, cybersecurity incidents or other circumstances beyond the Company's reasonable control.

10.3. The Company may correct typographical errors, inaccuracies and omissions, and update information published on the Website, at any time without separate notice.

11. Disclaimer of warranties

11.1. The Website and Content are provided on an "as is" and "as available" basis. The Company does not guarantee that the Website will always operate without interruption, delay, error or security threat.

11.2. To the extent permitted by law, the Company gives no express or implied warranty as to the completeness of the Content, its fitness for a particular purpose or whether use of the Website will produce the outcome expected by the User.

11.3. Nothing in the Terms excludes a warranty or right that cannot lawfully be excluded under applicable law.

12. Limitation of liability

12.1. To the extent permitted by applicable law, the Company is not liable for indirect, consequential or special loss, loss of profit or revenue, interruption of business or loss of data arising from the use of, or inability to use, the Website.

12.2. The Company is not liable for harm caused by third party resources, the User's device or software, unauthorised acts of third parties, or circumstances that the Company could not reasonably foresee or prevent.

12.3. Where the Company's liability cannot be excluded completely under applicable law, it is limited only to the extent permitted by that law. The Terms do not limit liability for intentional misconduct, gross negligence, personal injury or any other liability that may not lawfully be limited.

12.4. The limitations in this section apply only to use of the Website. Liability relating to the provision of a particular Service is governed by the relevant agreement and applicable law.

13. Indemnification

13.1. To the extent permitted by applicable law and where the User acts in the course of business or professional activity, the User will compensate the Company for reasonable loss and expense arising from a third party claim where the claim is directly caused by the User's intentional or material breach of these Terms, applicable law or third party rights.

13.2. The Company will inform the User of such a claim within a reasonable time and allow the User to participate in its handling. This section does not apply to a consumer to the extent that its application would restrict mandatory consumer rights.

14. Restriction of access

14.1. The Company may restrict or deny the User's access to the Website where the User breaches the Terms or applicable law, threatens the security or operation of the Website, infringes the rights of the Company or a third party, or where restriction is necessary to comply with a legal obligation.

14.2. Restriction of access does not affect rights and obligations that by their nature survive the end of Website use, including the provisions concerning intellectual property, liability and governing law.

15. Governing law and dispute resolution

15.1. The Terms and the legal relationship arising from use of the Website are governed by the laws of the Republic of Latvia, without prejudice to the mandatory consumer-protection rules of the country in which a consumer has habitual residence.

15.2. Before starting court proceedings, the parties will seek to resolve a dispute through negotiation. The User may submit a complaint to info@zenis.lv, stating the nature of the dispute, the User's contact details and the remedy sought.

15.3. Unless mandatory law provides otherwise, disputes are subject to the jurisdiction of the competent courts of the Republic of Latvia. A consumer retains the right to bring proceedings before the courts of the Member State in which the consumer is domiciled where applicable law grants that right.

16. Changes to the Terms

16.1. The Company may amend the Terms to reflect changes to the Website, the Company's operations, applicable law or security practices.

16.2. The current version is published on the Website together with the date of the latest update. If a change materially affects the User's rights and the Website functionality enables the User to be identified, the Company may provide additional notice by a proportionate means.

16.3. Use of the Website after a revised version takes effect means that the latest Terms apply to future use. This does not affect rights already acquired or the terms of a separate agreement.

17. Electronic communications

17.1. By communicating with the Company electronically or submitting an online form, the User agrees that the Company may respond to the relevant request electronically.

17.2. An electronic communication satisfies a requirement for written form only where applicable law so provides or the parties have agreed to it. These Terms do not by themselves replace a qualified electronic signature where one is required.

18. Miscellaneous

18.1. The Terms, together with the documents expressly incorporated by reference, govern use of the Website. They do not replace agreements concluded individually for the provision of Services.

18.2. If any provision of the Terms is held invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be interpreted or replaced as closely as possible in accordance with its legal and commercial purpose.

18.3. A failure by the Company to exercise a right or to respond immediately to a breach does not constitute a waiver of that right.

18.4. The User may not assign rights or obligations arising under the Terms without the Company's prior written consent. The Company may transfer them to a legal successor in connection with a reorganisation, disposal of the business or another lawful transfer, subject to applicable law.

18.5. The Terms do not create a partnership, employment relationship, agency or joint venture between the User and the Company.

19. Contact us

19.1. Questions, complaints or requests concerning the Website or these Terms may be submitted to the Company:
SIA "Zen IS"

Skanstes 54A, Rīga, LV-1013
Latvia
Phone: +371 26 489 042
info@zenis.lv